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Information Technology

  • DESK PHONES

    The Office of Information Technology (OIT) offers several desk phone models (along with a conference phone) and accessories to suit a variety of personal and department telephone traffic and needs.

    View a Price List of phone models and accessories:

    To order, please submit a request via Help Desk Self Service.

    For information on how to plug in your phone, dialing instructions, Cisco phone guides and tutorials, configuring your telephone, changing your phone background, repair and Cisco IP Communicator Softphone, please visit oit.boisestate.edu/phones/phone-services/desk-phones/

    Need Additional Assistance?

    For questions, contact the Help Desk at 208-426-4357, or email helpdesk@boisestate.edu.

     

  • Mail Services for Boise State University is provided by Central Postal Services, State of Idaho Department of Administration.

    • Department ID codes must be on all outgoing mail.
    • Deliveries and pickups are made once per day.

    For more information on postal mail, visit oit.boisestate.edu/mail/

    Contact Information

    Lewis Carroll, Manager
    Central Postal Services
    lewis.carroll@adm.idaho.gov
    208-332-1950

  • Google for Education at Boise State University is the official group collaboration software for Boise State University students, faculty and staff.

    Also known as “BroncoMail,” Google for Education provides access to dozens of Google applications.

    Access Google for Education

    Access Google for Education through myBoiseState.

    How to Use

    Complete information on how to learn and use Google for Education applications is available at the Google Apps Learning Center.

    Need Assistance?

    For questions about using any Google for Education application, contact the Help Desk at 208-426-4357, or email helpdesk@boisestate.edu.

    Common Issues

  • With Google Calendar, you can:

    • Share Your Schedule: Let your co-workers see your calendar, and view schedules others have shared with you. Check to see who is free or busy. You can even share your calendar with people outside of Boise State.
    • Send Event Invites and Track Responses:Invite others to events. Guests can RSVP by email or via their own Calendar.
    • Never Forget an Event: Customizable reminders help you stay on schedule. Choose to be notified by email or calendar alert, or schedule a reminder to be sent to your mobile device.
    • Use Tasks with Your Calendar: Calendar Tasks always stay in sync with Gmail Tasks. Use Calendar Tasks to create to-do list items on your calendar.

  • Google for Education at Boise State University is the official group collaboration software for Boise State University students, faculty and staff. Apps available include: Gmail, Hangouts, Calendar, Groups, Google+, Drive, Docs, Sheets, Slides, Forms and Sites.

    More can be learned about these apps in the Google Apps Learning Center.

  • Boise State offers two choices of wireless networking for the Boise State Community, as well as campus guests.

    Bronco-Guest

    Bronco-Guest is an unrestricted wireless network designed to allow open and easy access to internet resources. Bronco-Guest does not require a username or password; therefore it is an unsecured network.

    Anyone can access Bronco-Guest, but we recommend the service never be used when sensitive, personal and/or financial data are transmitted as there always exists the possibility unscrupulous people on the network may employ malicious tools or methods to capture such information.

    Eduroam

    Eduroam is an encrypted wireless network requiring you to authenticate once with your Boise State username and password.

    You will not have to authenticate again until the next time you reset your password.

    We recommend you use eduroam when accessing sensitive, personal, and/or financial data, including Boise State data for school or work, and BroncoPrint wireless printing.

    In addition to accessing University services, eduroam allows you to access wireless networks at other universities and colleges who also use eduroam (and vice-versa).

  • Students, faculty & staff may access the BroncoPrint system from University lab computers, as well as laptop computers via eduroam wireless access.

    Visit BroncoPrint for more information.

  • The Office of Information Technology offers network services to support the University’s technical operations and research mission. To view a list of services, visit oit.boisestate.edu/network/ and select an option from the menu at left.

    The OIT Help Desk is available for any questions you may have about network services. You can reach us at 426-4357, or via e-mail at helpdesk@boisestate.edu

  • Boise State’s Help Desk at The Zone offers assistance with all technology throughout campus. Assistance specific to staff can be found at oit.boisestate.edu/staff/.

    TECHNOLOGY ASSISTANCE

    Telephone, email, chat or personalized concierge service for all of your Boise State technology needs. Want to hook up your phone or tablet to BroncoMail or Google for Education? Need assistance with Blackboard Learn or BroncoWeb? Want help getting rid of pop-up windows on your personal laptop? Need help? Just ask!

    EQUIPMENT CHECKOUT

    Laptop computers, audio recorders, digital cameras, video recorders, and tablet devices are available for checkout to Boise State students, faculty and staff for up to 72 hours.

    LAB COMPUTERS AND BRONCOPRINT

    Zone and BroncoPrint kiosks are available for University students, faculty and staff.

  • Assistance for my.BoiseState.edu can be found at oit.boisestate.edu/myboisestate/. Be sure to select the “Faculty & Staff” tab at the top for appropriate information.

  • Boise State University uses the Cisco Unity Voicemail system. Voicemail accounts are created with new phone orders for individual faculty and staff unless otherwise specified.

    For new phone orders for department-wide or shared usage, voicemail accounts must be specifically requested via Help Desk Self Service.

    INITIAL SETUP AND INSTRUCTIONS

    • From your University telephone (your own extension), dial 6-5999 or press the messages button on your phone set. You will be prompted to enter your PIN (password).
    • The default PIN is 12345 for new voicemail accounts.
    • Follow the voice prompts to set up your voicemail account.
    • For info on how to use voicemail, view a printable PDF voicemail guide.

    RETRIEVE MESSAGES

    Retrieve Messages From Your Own Phone

    • Dial 6-5999 or press the messages button on your phone set.
    • You will be prompted for your PIN (password).
    • Once you’ve logged in, follow the voice prompts to retrieve your messages.

    Retrieve Messages From Another Phone

    • On campus, dial 6-5999 or press the messages button on your phone set. Off campus, dial 426-5999.
    • Press 1 or * as prompted in the opening greeting.
    • You will be prompted for your ID (your 5-digit extension followed by the # sign).
    • You will be prompted for your PIN (password followed by the # sign).
    • Once you’ve logged in, follow the voice prompts to retrieve your messages.

    If you attempt to access your voicemail using an incorrect password more than three successive times, you will be locked out of your account.

    You can wait one hour to have the account automatically unlock, and you can try again, or you can contact the OIT Help Desk to request your password be reset.


    RESET YOUR VOICEMAIL PASSWORD

    To reset your voicemail password, you will need to call the OIT Help Desk at 426-4357.

    Please note OIT no longer charges for voicemail password resets.


    VOICEMAIL TO EMAIL

    Voicemail messages may be forwarded to your email account, and reviewed as an attachment. Some mobile devices are unable to play .wav files, so this functionality may be unavailable for your device. Affected vendors are working on a solution.

    To request that your voicemail is sent to your email, please contact the Help Desk at 426-4357, or submit a request via Help Desk Self Service.


    VOICEMAIL WEB UTILITY

    You can configure your voicemail account and view voicemail messages online via the Cisco Personal Communications Assistant at https://voicemail1.boisestate.edu:8443/ciscopca/home.do (must be on campus or using VPN to access).

    Configuration options available include changing voicemail passwords, managing recorded greetings and message-delivery options, as well as setting up message-notification devices.

    How to Log In

    Before you log in to the web application for the first time, you must obtain an initial password from the OIT Help Desk by calling the Help Desk by phone at 208-426-4357.

    After you have obtained your password, open a web browser and browse to https://voicemail1.boisestate.edu:8443/ciscopca (must be on campus or using VPN to access).

    • User ID: your five-digit extension (e.g., 64357)
    • Password: your password

    If you should need to reset your password, please contact the Help Desk.

    Configure Options

    Two choices are available from the main landing page.

    • Use the Cisco Unity Assistant to change your voicemail passwords (phone set access), record prompts, and record greetings.
    • Use the Cisco Unity Inbox to review and manage the list of voicemail messages saved to your account, including and saving a copy of the voicemail message to your computer.

    When you click on a message you can:

    • Play a Message on Your Computer
    • Forward the Message to Another Extension on the Network
    • Save the Message to Your Computer as a .WAV File

    More Information

    You can download the complete user guide from Cisco’s website for detailed information about using the Personal Communications Assistant.

    Of course, the OIT Help Desk is available for any questions you may have about voicemail. You can reach us at 426-4357, or via e-mail at helpdesk@boisestate.edu.

  • The Boise State University Virtual Private Network (VPN) provides security when connecting to unknown networks like airports, hotels or coffee shops, and remote access to specific University networks and systems like network drives so you can work remotely as if you’re on campus.

    Download and Install the Boise State VPN Software

    Boise State VPN software (CISCO AnyConnect) is provided free of charge to faculty and staff. Students can download and use their own VPN service such as the free CyberGhost VPN.

    The OIT Help Desk is available for any questions you may have about VPN services. You can reach us at 426-4357, or via e-mail at helpdesk@boisestate.edu