Performance Management System



Policies & Procedures
	Performance Management Guidelines
	Employee Performance Standards
	Supervisor Performance Standards
	Probationary Periods and Performance Management
	Professional Staff Evaluations
	Four-Level Overall Rating
	Linking Merit Pay to Performance Considerations
Performance Management Overview
	Background and Resources
	Legislature Changes Employee Compensation for 2006
	Performance Standards:
		Employee Performance Standards
		Professional Performance Standards
The Performance Appraisal Process
	Why Do Performance Appraisals?
	The Supervisor Role
	The Appraisal Process – Steps
BSU Guidelines for Employee Performance Standards
	Employee Performance Standards
	Supervisor Performance Standards
	Professional Staff Evaluations
	Four-Level Overall Rating
Setting Performance Expectations
	Defining Job Purpose
	Determining Key Responsibilities
	Performance Standards: Classified Employees & Supervisors/Managers
	Setting Job Objectives
	Create SMART Goals
	Sample Objectives for Customer Service
Keeping Performance on Target
	Feedback
	Meaningful Feedback
	Types of Feedback (Reinforcement/Redirection)
	Scripting Language (and activities)
	Redirect Performance
	The Value of Feedback
Coaching
	The Coach vs The Boss
	Uses of Coaching (models/links)
	Supportive Behavior
	Active Listening
	Open-ended Questions
	Feedback Different than Coaching
	Coaching Activity
Realigning Performance
	Discipline without Punishment
	Unacceptable Attendance
	Unacceptable Performance
	Documenting Performance Problems (FOSA)
Appraising Performance (Conducting a Performance Evaluation)
	Get Ready/Set (Performance Review Cycle)
	Go! The Process
		Know Yourself! (Pitfalls of Measuring Performance)
		Gather Information & Feedback
		Self Evaluation Questions for Employees
		Communicate
		Set the Stage
		Complete the eval Document
		Deliver the Performance Evaluation
		Activity Writing Performance Statements
		Conducting a Performance Evaluation Meeting
The Difficult to Deliver Evaluation:
	Geographically Distant Employee
	Employee with More Technical Experience
	Passive/Aggressive Employee
	Employee in Denial
	Employee in Non-Agreement
Motivating For Success:
	Definition
	Advantages
	Action Checklist for Managers
	Motivation & Communication
	Activity for Motivating for Success
Putting it all together:
	Ideas to grow and develop people
	Performance Development Plans
	Activities to consider when developing people
	Leadership Means
Certificate of Completion
Forms/Resources
	Boise State University Performance Standards – Classified Employees
	Boise State University Performance Standards – Supervisor/Managers
	Employee Rating Levels (Non-Supervisor/Manager)
	Supervisor/Manager Rating Levels
	Boise State University Employee Performance Evaluation
	Boise State University Supervisor/Manager Performance Evaluation
	Boise State University Performance Improvement Plan - Guidelines
	Employee Conference Form

Last reviewed October 2006